Terms & Conditions

About Tecklenborgh and Our Services

Tecklenborgh provides a legal monitor service (Stork) that enables users to view the most recent legal updates and developments (the "Services"). Tecklenborgh may offer additional digital services and products through the Site from time to time. The specific features, pricing, and terms applicable to any paid Services will be provided before you commit to purchase.

Effect on Other Agreements

Nothing contained in these Terms is intended to modify or amend any other written agreement you may have with Tecklenborgh (including without limitation any customer agreement, participation agreement, or account agreement) (collectively, "Other Agreements"), if any, that may currently be in effect. In the event of any inconsistency between these Terms and any Other Agreement, the Other Agreement will govern unless these Terms provide greater protection or more favorable terms to Tecklenborgh, in which case these Terms shall prevail.

Some pages within the Site contain supplemental terms and conditions and additional disclosures and disclaimers, which are in addition to these Terms. In the event of a conflict, such supplemental terms and conditions and additional disclosures and disclaimers will govern for those sections or pages.

Unless otherwise expressly agreed in writing by Tecklenborgh, no third party shall have any rights under these Terms pursuant to Article 6:253 BW (derdenbeding) or otherwise. These Terms are for the benefit of Tecklenborgh and you only, and are not intended to confer any rights on any third party.

Limited Right to Use

Subject to your strict compliance with these Terms at all times, Tecklenborgh grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Site for your personal, non-commercial purposes only. This right is granted at Tecklenborgh's sole discretion and may be revoked at any time. This right does not include any resale, redistribution, or commercial use of the Site or its Content, collection and use of any product listings or descriptions, any derivative use of the Site or its Content, or any use of data mining, robots, or similar data gathering and extraction tools.

Tecklenborgh may suspend, restrict, or terminate your access to the Site immediately and without prior notice or liability in accordance with the termination provisions below or for any reason in Tecklenborgh's sole discretion. Any unauthorized use automatically and immediately terminates the rights granted herein without notice.

Amendments to Terms

Tecklenborgh may update, modify, or amend these Terms at any time in its sole and absolute discretion to reflect changes in our Services, legal requirements, business practices, or for any other reason. If Tecklenborgh determines, in its sole discretion, that a change is material, we will notify you by email (to the address associated with your account) or by posting a prominent notice on the Site at least 30 days before the changes take effect for Consumers, and at least 14 days before the changes take effect for Business Users. For non-material changes (as determined by Tecklenborgh in its sole discretion), such changes shall take effect immediately upon posting to the Site. We will indicate at the top of these Terms the date they were last updated.

Your continued use of the Site after the effective date of any changes constitutes your irrevocable acceptance of the revised Terms. If you do not agree to the revised Terms, your sole and exclusive remedy is to terminate your account and discontinue use of the Site before the changes take effect; you shall have no other claim against Tecklenborgh.

For paid Services, Tecklenborgh may modify pricing at any time: (a) for Business Users, price changes may apply to new subscription periods and renewals upon 14 days' notice, and your continued use constitutes acceptance; (b) for Consumers, price changes shall not apply during the current subscription period, and Consumers shall have the right to terminate without penalty before any price increase takes effect on renewal. Where a price increase exceeds the rate of inflation (as measured by the Dutch consumer price index (CPI) published by CBS), Consumers may terminate immediately upon notice of such increase.

Site Security

You may not violate or attempt to violate the security of the Site. Tampering with any portion of the Site, providing untruthful or inaccurate information, misrepresenting your identity, or conducting fraudulent activities on the Site, whether or not through the use of agents, are prohibited and constitute a breach of these Terms.

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) disabling, removing, defeating, or avoiding any security device or system, including, without limitation, any password and login functionality used to authenticate users; (c) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (e) sending unsolicited email, including promotions and/or advertising of products or services; (f) forging any TCP/IP packet header or any part of the header information in any email or posting; (g) using or attempting to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Site other than the search engine and search agents available on the Site and other than generally available third party web browsers; (h) reverse engineering, decompiling or disassembling the underlying software; (i) removing any notices, warnings, labels, annotations or instructions from any portion of the Site or any related material, including, without limitation, any patent, trademark, copyright, or other proprietary notices or license provisions; or (j) otherwise invading the privacy of, obtaining the identity of, or obtaining any personal information about any user of the Site.

Violations of system or network security, including attempts to intentionally access a computer system without authorization or to exceed your authorized access level, may result in civil and criminal liability under applicable law, including but not limited to EU Directive 2013/40/EU on attacks against information systems and the implementing legislation of EU Member States (in the Netherlands: Articles 138ab–138c of the Dutch Criminal Code (Wetboek van Strafrecht)).

Tecklenborgh may investigate occurrences that might involve such violations and may involve, and cooperate with, law enforcement authorities in investigating and prosecuting users who are involved in such violations. You agree to fully cooperate with any such investigation at your own expense. We may, without prior notice or liability, immediately and permanently restrict or terminate the access of any user to the Site if we conclude, in our sole and absolute discretion, that such restriction or termination is necessary or appropriate.

Our name, brands and reputation may be misused by imposters and frauds publishing fake web sites and engaging in "phishing" scams seeking personal or confidential information. When communicating with Tecklenborgh through digital media, please: Confirm you are visiting a Tecklenborgh-authorized website. Do not share your password and login ID with anyone, including anyone from Tecklenborgh. Apart from allowing you to use your password and login to enter an authorized website, Tecklenborgh will never ask you for your password or login information. Do not communicate or deal with personnel who are not affiliated with an authorized office. Tecklenborgh only uses "@tecklenborgh.com" for email addresses. If you have any questions about the above, please contact Tecklenborgh using our Contact page.

Ownership of Materials on Site

You may download or copy Content only to the extent such download is expressly permitted in writing on the Site. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Content, the Site or any related software.

Nothing on the Site shall be interpreted as granting any license or right to use any image, trademark, trade dress, logo, or service mark displayed on the Site. All trademarks, service marks, and trade names are the exclusive property of Tecklenborgh or their respective owners and are protected under Dutch, EU, and international trademark law (including the Benelux Convention on Intellectual Property (Benelux-verdrag inzake de intellectuele eigendom)).

If you submit feedback, suggestions, ideas, or any other materials to Tecklenborgh ("Feedback"): (a) Business Users hereby irrevocably and unconditionally assign and transfer to Tecklenborgh all worldwide right, title, and interest (including all intellectual property rights) in and to such Feedback, and waive any moral rights (persoonlijkheidsrechten) therein; to the extent any such assignment is not effective under applicable law, Business Users grant Tecklenborgh an exclusive, perpetual, irrevocable, royalty-free, fully sublicensable, worldwide license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Feedback in any media and for any purpose; (b) Consumers grant Tecklenborgh a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and incorporate such Feedback into our products and services; Tecklenborgh shall not be obligated to compensate Consumers for any Feedback but shall not claim exclusive ownership of ideas or suggestions submitted by Consumers.

Unless otherwise noted, all Content is copyrighted, trademarked, trade dress, and/or other intellectual property owned, controlled, or licensed by Tecklenborgh or by third parties who have licensed their materials to Tecklenborgh and is protected by Dutch, EU, and international copyright laws. The compilation of all Content on the Site is the exclusive property of Tecklenborgh and is also protected by Dutch, EU, and international copyright laws.

Disclaimers

The information on this website is provided for informational purposes only. No Content or other material on the Site shall be used or considered as an offer to sell or a solicitation of any offer to buy the securities or services of Tecklenborgh or any other issuer. Offers can only be made where lawful under, and in compliance with, applicable law.

Tecklenborgh makes no representations that transactions, products or services discussed on the Site are available or appropriate for sale or use in all jurisdictions or by all investors. Those who access the Site do so at their own initiative and are responsible for compliance with local laws or regulations.

While Tecklenborgh uses reasonable efforts to obtain information from reliable sources, Tecklenborgh makes no representations or warranties as to the accuracy, reliability, or completeness of any information or document at the Site obtained outside of Tecklenborgh. Certain information on the Site may contain forward-looking statements, which reflect our views with respect to, among other things, our operations and financial performance. Such forward-looking statements are subject to various risks and uncertainties and speak only as of the date on which they are made. Tecklenborgh undertakes no obligation to update publicly or revise any information on the Site, whether as a result of new information, future developments, or otherwise. Opinions and any other Content at the Site are subject to change without notice.

Tecklenborgh is not using the Site to provide investment, legal, tax, accounting, financial, or any other form of professional advice, and no information or material at the Site is to be deemed a recommendation to buy or sell any securities or is to be relied upon for the purpose of making or communicating investment, legal, tax, financial, or other decisions. Nothing on this Site is intended to create, and does not create, any professional-client, attorney-client, or fiduciary relationship between you and Tecklenborgh.

While Tecklenborgh endeavors to ensure that the information displayed on the Site is accurate and up to date, Tecklenborgh assumes no responsibility or liability whatsoever for any inaccurate, incomplete, or outdated information that may appear on the Site. All Content on the Site is provided for general informational purposes only, "as is" and "as available," without any warranty or representation of any kind, and may be subject to change at any time without notice or liability. Users are solely responsible for verifying any information obtained from the Site before relying upon it for any purpose.

To the maximum extent permitted by applicable law (including Article 6:233 Dutch Civil Code (Burgerlijk Wetboek, "BW")), Tecklenborgh expressly disclaims any and all liability arising from or in connection with any errors, omissions, inaccuracies, or delays in the information displayed on the Site, or from any reliance placed on such information by users or third parties, regardless of whether such liability arises in contract, tort (including negligence), strict liability, or otherwise, and regardless of whether Tecklenborgh was advised of the possibility of such damages. Nothing in this paragraph shall exclude or limit any rights you may have as a Consumer under mandatory consumer protection legislation.

No Warranty; Limitation on Liability

The Site and related Services are provided on an "as is" and "as available" basis without any warranty or representation of any kind. Except as expressly provided in these Terms and to the maximum extent permitted by applicable law: (a) for Business Users, Tecklenborgh disclaims all representations, warranties, and guarantees, whether express, implied, statutory, or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, completeness, timeliness, or that the Site or related Services will be uninterrupted, error-free, secure, or free from harmful components, and Business Users assume all risk associated with their use of the Site and Services; (b) for Consumers, we warrant that the Services will conform to their description and will be fit for their normal purpose; we do not exclude the statutory conformity requirements under Articles 7:17 and 7:18 BW, and Consumers retain all rights to remedies for non-conformity as provided under Dutch law (including repair, replacement, price reduction, or termination).

To the maximum extent permitted by applicable law, the total aggregate liability of Tecklenborgh and its officers, directors, employees, agents, affiliates, shareholders, and related parties arising out of or in connection with these Terms, the Site, or any Services (whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution, or otherwise) shall be limited as follows: (a) for Business Users: (i) in respect of paid Services, liability shall not exceed 50% of the amounts actually paid by you to Tecklenborgh in the 6 months immediately preceding the event giving rise to the claim; or (ii) in respect of free Services, to the maximum extent permitted by Dutch law, Tecklenborgh excludes all liability whatsoever, including but not limited to any liability for direct damages, and in any event liability shall not exceed EUR 1 in aggregate; and in no event shall Tecklenborgh be liable to any Business User for any amount exceeding EUR 500 in aggregate regardless of the nature or number of claims; (b) for Consumers: liability shall not be limited except as permitted by mandatory applicable law, and in no event shall any limitation apply to liability for death or personal injury, conformity obligations, fraud, or gross negligence (grove schuld) or wilful misconduct (opzet).

For both Business Users and Consumers, in no event shall Tecklenborgh be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, goodwill, data, business opportunities, anticipated savings, loss of use, interruption of business, or any other economic loss (whether direct or indirect), even if Tecklenborgh has been advised of the possibility of such damages; this exclusion applies regardless of the legal theory upon which such damages are sought, including contract, tort (including negligence), strict liability, or otherwise. For free Services provided to Business Users, Tecklenborgh's entire liability, and Business User's exclusive remedy, for any claim arising out of or in connection with such free Services shall be limited to discontinuation of use of such free Services. Provided, however, that for Consumers, this exclusion of indirect damages shall not apply to the extent prohibited by mandatory applicable law.

The foregoing limitations shall not apply to: (i) liability for death or personal injury caused by negligence, gross negligence, or willful misconduct; (ii) liability for fraud or fraudulent misrepresentation; (iii) any liability that cannot be excluded or limited under mandatory applicable law (including Articles 6:74, 6:162, and 6:248 BW); or (iv) our obligations under applicable data protection law.

You acknowledge and agree that the limitations of liability set forth in this section are fundamental elements of the bargain between you and Tecklenborgh, without which Tecklenborgh would not provide the Site or Services, and that free Services are provided at no charge precisely because of these limitations. Nothing in these Terms shall exclude or limit any rights you may have as a Consumer under applicable mandatory consumer protection legislation, including the Consumer Rights Directive (2011/83/EU), the Unfair Contract Terms Directive (93/13/EEC), or their implementing legislation in your country of residence.

Indemnification

This section applies to Business Users only. Business Users agree to fully and unconditionally defend, indemnify, and hold harmless Tecklenborgh and its officers, directors, employees, agents, shareholders, affiliates, successors, and assigns from and against any and all claims, demands, actions, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees, legal costs, expert fees, and costs of settlement) arising out of or in connection with: (a) your access to or use of the Site or any Services; (b) any breach or alleged breach of these Terms; (c) your violation of any applicable law, regulation, or third party rights; (d) any User Content or Feedback you submit, transmit, or make available through the Site; (e) any negligent, fraudulent, or wrongful act or omission by you; or (f) any claim that your use of the Site or Services infringes or misappropriates any third party rights.

This indemnification obligation shall survive termination of these Terms and shall apply regardless of any negligence or other fault or responsibility of Tecklenborgh. Tecklenborgh reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall cooperate with Tecklenborgh's defense of such claim.

For Consumers: this indemnification clause does not apply to you. Consumers shall not be required to indemnify Tecklenborgh except to the extent they have caused damage through their own intentional misconduct (opzet) or conscious recklessness (bewuste roekeloosheid), in which case the Consumer's liability shall be determined in accordance with general Dutch law (Articles 6:74 and 6:162 BW).

Third Party Content and Linked Sites

The Site may contain references, hyperlinks, or embedded content from third parties. Such third party content is provided solely for your convenience and information and does not constitute our endorsement, recommendation, or guarantee of the third party or its products, services, or content. Tecklenborgh disclaims any and all responsibility and liability for the content, accuracy, legality, availability, security, or privacy practices of third party websites or content.

Any loss or damage arising from your access to, reliance on, or use of third party content is entirely at your own risk, and Tecklenborgh shall have no liability therefor whatsoever except where such liability cannot be excluded under mandatory applicable law applicable to Consumers. We strongly encourage you to review the terms of use and privacy policies of any third party websites you visit.

Where we embed third party services that process personal data, we will use reasonable efforts to ensure appropriate data protection measures are in place in accordance with GDPR, but we do not guarantee and expressly disclaim any liability for third party compliance.

User Content and Social Media

Certain areas within the Site may allow you to post comments, participate in discussions, or otherwise contribute content ("User Content"). User Content is accessible to other users, and any information you post may be read, collected, or used by others at their own discretion. You are solely and exclusively responsible for all User Content you choose to submit and any consequences thereof, and you assume all risks associated with User Content.

By submitting User Content: (a) Business Users hereby irrevocably and unconditionally grant Tecklenborgh a perpetual, irrevocable, non-exclusive, royalty-free, fully sublicensable, transferable, worldwide license to use, reproduce, modify, adapt, translate, publish, distribute, publicly display, publicly perform, create derivative works from, and otherwise exploit such content in any media, format, or platform now known or hereafter developed, for any purpose whatsoever, in connection with the operation of the Site, Tecklenborgh's business, and any successor services, without any compensation, attribution, or notice to you; (b) Consumers grant Tecklenborgh a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, adapt, translate, publish, distribute, and display such content solely in connection with the operation of the Site and the provision of Services; Consumers may withdraw this license by deleting their User Content or closing their account (subject to technical and legal retention requirements).

You represent and warrant that you have all necessary rights, licenses, consents, and permissions to submit User Content and to grant the foregoing license, and that such User Content does not infringe any third party rights or violate applicable law.

Prohibited User Content: You must not submit User Content that: (a) is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable; (b) infringes any third party intellectual property or other rights; (c) contains viruses or other harmful code; (d) constitutes unsolicited commercial communications (spam); or (e) violates the privacy of any person. We reserve the right to remove or disable access to User Content that violates these Terms or applicable law, and to suspend or terminate the accounts of repeat infringers.

The content on any of Tecklenborgh's social media channels is provided as information only. It does not constitute an offer to sell any securities or the solicitation of an offer to purchase any securities. Tecklenborgh does not warrant the accuracy, completeness or usefulness of the information available on its social media channels.

Digital Services Act Compliance

In accordance with the Digital Services Act ("DSA"), we provide information about our content moderation practices, terms of service enforcement, and mechanisms for reporting illegal content on this Site.

Reporting illegal content: If you believe that content available on our Site is illegal under EU or national law, you may submit a notice to us via the Contact page. Your notice should include: (a) a sufficiently substantiated explanation of the reasons why you allege the content is illegal; (b) a clear indication of the exact electronic location of the content (e.g., URL); (c) your name and email address; and (d) a statement confirming your bona fide belief that the information and allegations are accurate and complete. We will process all notices without undue delay and will inform you of our decision and the possibility of appeal.

Internal complaint handling: If we take any decision to remove or disable access to content you have provided, restrict visibility, or suspend or terminate your account, we will provide you with a clear statement of reasons. You have the right to complain about such decisions using our internal complaint-handling mechanism by contacting us via the Contact page. We will handle complaints in a timely, non-discriminatory, diligent, and non-arbitrary manner.

Data Protection and Privacy

Tecklenborgh B.V. is the data controller for personal data collected through the Site. We process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Dutch data protection legislation. Our Privacy Policy, which forms part of these Terms, provides detailed information about: (a) the categories of personal data we collect; (b) the purposes and legal bases for processing; (c) recipients and transfers of personal data; (d) retention periods; (e) your rights as a data subject; and (f) how to contact our Data Protection Officer.

Legal bases for processing: We process your personal data based on one or more of the following legal grounds under Article 6(1) GDPR: (a) performance of a contract with you (e.g., providing the Services); (b) compliance with legal obligations (e.g., tax and accounting requirements); (c) our legitimate interests (e.g., improving our Services and fraud prevention), provided these are not overridden by your interests or fundamental rights; or (d) your consent, where specifically requested (e.g., for marketing communications).

Your data subject rights: Under GDPR, you have the right to: (a) access your personal data (Article 15); (b) rectification of inaccurate data (Article 16); (c) erasure ("right to be forgotten") (Article 17); (d) restriction of processing (Article 18); (e) data portability (Article 20); (f) object to processing based on legitimate interests or for direct marketing (Article 21); and (g) not be subject to solely automated decision-making with legal or significant effects (Article 22). To exercise any of these rights, please contact us via the Contact page.

International data transfers: If we transfer your personal data outside the European Economic Area, we will ensure that appropriate safeguards are in place in accordance with Chapter V of GDPR, such as Standard Contractual Clauses approved by the European Commission, an adequacy decision, or other legally recognized transfer mechanisms.

Cookies: We use cookies and similar tracking technologies on the Site. Some cookies are strictly necessary for the operation of the Site and do not require your consent. Other cookies (such as analytics, functionality, and advertising cookies) are only placed with your prior consent, which you can provide or withdraw at any time through our cookie preference center. You can also adjust your browser settings to refuse cookies, but please note that some features of the Site may not function properly without strictly necessary cookies.

Taxation

All fees and charges payable by you under these Terms and/or for any Services provided are exclusive of any applicable taxes, including but not limited to value added tax ("VAT"), goods and services tax, sales tax, or similar indirect taxes. You shall be responsible for payment of all such taxes in addition to the stated fees. Tecklenborgh shall issue invoices in accordance with Dutch VAT requirements.

You expressly agree to receive invoices from Tecklenborgh in electronic format (e-invoices). Electronic invoices shall be transmitted to the email address associated with your account or made available through your account portal, and shall be deemed validly issued and received upon successful transmission or availability. Electronic invoices shall have the same legal validity and effect as paper invoices under applicable Dutch law. Tecklenborgh reserves the right to charge a reasonable administrative fee for any request to receive paper invoices in lieu of electronic invoices.

Payment of all fees is due within 14 days of the invoice date unless otherwise specified. For Business Users, late payments shall bear interest at the statutory commercial interest rate (wettelijke handelsrente) as set forth in Article 6:119a BW, plus reasonable collection costs in accordance with the Besluit vergoeding voor buitengerechtelijke incassokosten, and Tecklenborgh may suspend Services without notice until all outstanding amounts are paid in full. For Consumers, late payments shall bear interest at the statutory interest rate (wettelijke rente) as set forth in Article 6:119 BW; collection costs for Consumers shall be charged in accordance with Article 6:96 BW and the Besluit vergoeding voor buitengerechtelijke incassokosten, with a minimum notice period of 14 days before such costs are imposed.

Termination of Use

These Terms remain in effect until terminated by either you or Tecklenborgh. You may terminate these Terms at any time by closing your account (if applicable) and discontinuing your use of the Site; such termination shall not relieve you of any obligations accrued prior to termination, including payment obligations, indemnification obligations, and confidentiality obligations.

For paid Services with a subscription period: (a) Business Users must provide written notice of cancellation at least 60 days before the end of the then-current subscription period; failure to provide timely notice shall result in automatic renewal for an additional subscription period at the then-current rates; no refunds shall be provided for any unused portion of the subscription period or for early termination; (b) Consumers may cancel at any time with effect from the end of the then-current subscription period; for subscriptions with an initial term exceeding 1 year, Consumers may terminate after the first year with 1 month's notice; for automatically renewing subscriptions, Consumers may terminate at any time after the initial term with 1 month's notice (in accordance with Article 6:236 sub p and q BW).

We may terminate or suspend your access to the Site immediately and without prior notice or liability: (a) if you commit any breach of these Terms (whether material or non-material); (b) if we are required or requested to do so by law, regulation, or any governmental authority; (c) if we reasonably believe your continued access poses any risk or may cause any harm to Tecklenborgh, other users, or third parties; (d) if you fail to pay any amounts when due; or (e) if we decide to discontinue the Site or Services, in whole or in part, for any reason in our sole discretion.

For Consumers only, Tecklenborgh will use reasonable efforts to provide notice and opportunity to cure where a breach is remediable, except in cases of fraud, security violations, or serious misconduct. Upon discontinuation of the Site or Services, Consumers with active paid subscriptions shall receive at least 30 days' notice and a pro-rata refund for any prepaid amounts.

Upon termination for any reason, your right to use the Site ceases immediately and all licenses granted herein shall automatically terminate. Provisions of these Terms that by their nature should survive termination (including intellectual property provisions, indemnification, limitations of liability, confidentiality, and dispute resolution) will survive termination indefinitely.

Consumer Rights

If you are a Consumer and you enter into a contract for paid Services through the Site, you have the right to withdraw from the contract within 14 days without giving any reason (herroepingsrecht). The withdrawal period expires 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement (e.g., a letter sent by post, email, or by using the model withdrawal form available on the Contact page).

If you withdraw from the contract, we will reimburse all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract. Please note that if you expressly consent to the commencement of performance during the withdrawal period and expressly acknowledge that you will lose your right of withdrawal upon full performance of the service, you will not be entitled to withdraw once the service has been fully performed. In accordance with Article 6:230p sub e BW, such express consent and acknowledgment must be provided on a durable medium (e.g., email confirmation or checkbox with confirmation email) before the commencement of performance.

Before you enter into a contract for paid Services as a Consumer, Tecklenborgh shall provide you with clear and comprehensible information as required by Article 6:230m BW (implementing the Consumer Rights Directive), including: (a) the main characteristics of the Services; (b) our identity, address, telephone number, and email address; (c) the total price of the Services, including all taxes and charges, or the manner in which the price will be calculated if it cannot be determined in advance; (d) the arrangements for payment, delivery, and performance; (e) where applicable, the existence and conditions of the right of withdrawal; (f) the duration of the contract and, where applicable, the conditions for termination; and (g) where applicable, the existence and conditions of deposits or other financial guarantees.

Force Majeure

Tecklenborgh shall not be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay results from circumstances beyond Tecklenborgh's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, riots, embargoes, acts of governmental authorities, fire, floods, epidemics, pandemics, quarantine restrictions, strikes, labor disputes, power failures, telecommunications or internet failures, cyberattacks, supply chain disruptions, or any other event that could not reasonably have been foreseen or prevented (overmacht within the meaning of Article 6:75 BW).

During such period, Tecklenborgh's obligations shall be suspended without liability, and time for performance shall be extended accordingly. If the force majeure event continues for more than 30 days: (a) Business Users: Tecklenborgh may, in its sole discretion, terminate these Terms without liability and without refund of any prepaid fees; (b) Consumers: either party may terminate these Terms, and Consumers shall be entitled to a pro-rata refund of any prepaid fees for Services not rendered due to the force majeure event.

Governing Law and Dispute Resolution

Headings used in these Terms are for reference purposes only and in no way define or limit the scope of the section. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims, their subject matter, or formation) shall be governed by and construed exclusively in accordance with the laws of the Netherlands, without regard to its conflict of laws principles.

If any provision of these Terms is held to be unenforceable, such provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed, and the remaining provisions shall continue in full force and effect without modification. The failure of Tecklenborgh to act with respect to a breach of these Terms by you or others does not constitute a waiver and will not limit Tecklenborgh's rights with respect to such breach or any subsequent breaches.

For Business Users, all disputes arising out of or in connection with these Terms, including any question regarding their existence, validity, interpretation, performance, breach, or termination, shall be submitted to the exclusive jurisdiction of the competent court in Amsterdam, the Netherlands (Rechtbank Amsterdam). For international commercial disputes where one or more parties are domiciled or have their registered office outside the Netherlands, or where the dispute has a significant international character, Business Users hereby agree that such disputes may, at Tecklenborgh's sole option, be submitted to the exclusive jurisdiction of the Netherlands Commercial Court (NCC). Business Users hereby irrevocably and unconditionally: (a) submit to the exclusive jurisdiction of the Rechtbank Amsterdam (or, at Tecklenborgh's option, the NCC); (b) waive any objection to the laying of venue in such courts; (c) waive any objection that such courts are an inconvenient forum (forum non conveniens); and (d) agree that service of process may be effected in any manner permitted by Dutch law or the NCC Rules, as applicable.

For Consumers: this exclusive jurisdiction clause does not apply to you. Consumers may bring any legal action relating to these Terms in the courts of the Netherlands or in the courts of the EU Member State in which they are domiciled, in accordance with Regulation (EU) No 1215/2012 (Brussels I Recast). If Tecklenborgh wishes to enforce any rights against a Consumer, we will do so only in the courts of the EU Member State in which the Consumer is domiciled.

For online dispute resolution, EU consumers may access the European Commission's ODR platform at https://ec.europa.eu/consumers/odr.